At Backdropsource Japan, we take pride in delivering high-quality, made-to-order products tailored to your needs. Due to the customized nature of our items, we offer store credit or replacement options only. We regret to inform you that refunds cannot be provided for any purchases made through Backdropsource Japan.

Please note that color matching is not guaranteed. Variations in color may occur between different materials and due to screen display differences. These variations are normal and not considered defects. Once you have approved a design proof, the order is final and cannot be cancelled or refunded. If you wish to cancel an order, please do so before approving the final proof, and we will do our best to accommodate your request.

We are committed to offering excellent service and customer satisfaction. If you have any questions or need further clarification about our return and refund policy, please contact our customer support team. We’re here to help and ensure your experience with us is a positive one.